Privacy Policy
Effective Date: [May 2026]
This Privacy Policy explains how DAAR Installation Services (“DAAR”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our website, contact us, or use our services.
DAAR Installation Services is a trading name of Kadtronex Ltd, a company registered in England and Wales.
1. Who We Are
Trading Name: DAAR Installation Services
Legal Entity: Kadtronex Ltd
Email: hello@daar.co.uk
Website: www.daar.co.uk
2. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Name
- Email address
- Telephone number
- Postal address
- Property address
- Company name (where applicable)
Project Information
- Room dimensions
- Floor plans
- Drawings
- Images of your property
- Installation requirements
- Uploaded files and documents
Technical Information
- IP address
- Browser type
- Device information
- Website usage statistics
- Cookies
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations
- Arrange surveys and appointments
- Deliver installation services
- Produce floor layouts and planning documents
- Operate the TileLay online planning tool
- Improve our services
- Communicate with you regarding your project
- Comply with legal obligations
4. TileLay Online Tool
When using the TileLay online planning tool, we may process:
- Room layouts
- Measurements
- Project settings
- Generated layouts
- Uploaded plans or drawings
This information is used solely to generate flooring plans and improve the functionality of the platform.
TileLay is currently provided as a Beta service and may store anonymous usage information to help us improve future versions.
5. Legal Basis for Processing
We process personal information under one or more of the following legal bases:
- Performance of a contract
- Legitimate business interests
- Your consent
- Compliance with legal obligations
6. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary, including:
- Delivery companies
- Flooring suppliers
- Payment providers
- IT hosting providers
- Professional advisers
- Legal authorities where required by law
All third parties are expected to protect your information appropriately.
7. Data Retention
We retain your information only for as long as necessary to:
- Complete your project
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
Project files may be retained for future reference should you require additional work or support.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Although we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
9. Cookies
Our website may use cookies to:
- Improve website performance
- Remember preferences
- Analyse visitor behaviour
- Improve the TileLay user experience
You may disable cookies through your browser settings, although some website features may not function correctly.
10. Marketing Communications
We will only send marketing communications where:
- You have requested information
- You have provided your consent
- We have a legitimate business relationship
You may unsubscribe from marketing communications at any time.
11. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise any of these rights, please contact us at:
12. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the updated effective date.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
DAAR Installation Services
A trading name of Kadtronex Ltd
Email: hello@daar.co.uk
Website: www.daar.co.uk
Data Protection
DAAR Installation Services is committed to handling personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.